FAQ
FAQ — You Asked, We Answered
Because even the chillest deserve clarity.
📦 SHIPPING + FULFILLMENT
How long does shipping take? Each item is made just for you once you place an order — which means a little extra time, but a lot more love. Fulfillment typically takes 2–5 business days, and shipping usually takes 5–10 business days depending on your location. You’ll receive tracking info as soon as your order ships.
Do you ship internationally? Yep! We currently ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your region.
Why did I only receive part of my order? To keep things efficient, items might ship separately depending on what warehouse they're fulfilled from (for example, mugs vs apparel). You’ll receive tracking for each shipment.
🔁 RETURNS + EXCHANGES
Can I return or exchange an item? Since everything is printed on demand, we don’t offer returns for size or buyer’s remorse. That said, if your order arrives damaged, misprinted, or incorrect — we’ll absolutely make it right. Just email us at [hello@rootedandlit.com] within 14 days of receiving your order, along with your order number and a photo of the issue.
I ordered the wrong size — can I fix it? If you email us within 12 hours of ordering, we might be able to change your size before production starts. After that, it’s usually too late — but reach out and we’ll see what we can do!
🧺 PRODUCT + CARE
What’s the quality like? Soft, durable, and Rooted & Lit approved. We use eco-friendly inks and premium blanks through Printful, a trusted print-on-demand partner.
How should I wash my clothes? Easy: Wash inside-out in cold water, tumble dry low or hang dry, and avoid bleach or ironing directly on the design. Treat it with love and it’ll last.
💌 OTHER GOOD STUFF
Where are your products made? All designs are created by us in Hawaii, and products are printed and shipped by our global partner Printful, with fulfillment centers in the U.S., Mexico, and more.
Can I collaborate with Rooted & Lit? Maybe 😎 Send us a message through our contact form or DM us on Instagram @rootedandlit — we love connecting with creators and cool humans.
Still got questions?
Slide into our inbox anytime at [hello@rootedandlit.com]. We’re here to help (and hype you up).
Rooted & Lit
We're a lifestyle brand born from the belief that life is meant to be both grounded and glowing. We’re here for the ones who wake up early to hit the gym and stay out late for wine night. Who nurture their houseplants, chase big goals, and laugh a little too loud at brunch.
We make chic, comfy streetwear and lifestyle essentials that reflect the full spectrum of who you are — thoughtful, playful, driven, and free. From oversized tees to ash trays and totes, every piece is designed to support your balance: work and rest, movement and stillness, wellness and indulgence.
This is your reminder to take care of yourself, do what makes you feel good, and never dim your light. Life’s short — live it rooted, and live it lit.